These Terms and Conditions define the general rules, conditions, and methods of sale conducted by PATON Europe Sp. z o.o., registered in Rzeszów, through the online store https://paton.uk (hereinafter “Online Shop”), and set out the terms for provision of free electronic services by PATON Europe Sp. z o.o. with its registered office in Rzeszów.

• 1. Definitions

Working days – weekdays from Monday to Friday, excluding public holidays.

Delivery – the act of delivering the Goods specified in the order to the Customer by the Seller via the Supplier.

Supplier – the courier company cooperating with the Seller to deliver Goods.

Password – a sequence of letters, numbers, or other characters chosen by the Customer during Registration in the Online Shop, used to secure access to the Customer’s Account.

Client – an entity to which, per these Regulations and applicable law, electronic services may be provided or a Sales Agreement may be concluded.

Consumer – a natural person who performs a legal transaction with the entrepreneur that is not directly related to their business or professional activity.

Client’s Account – an individual panel activated by the Seller for each Client upon registration and agreement to maintain the Client’s Account.

Entrepreneur – a natural or legal person, or organizational unit without legal personality, with legal capacity conducting business or professional activity and performing legal acts related to such activity.

Regulations – these Terms and Conditions.

Registration – the act of registering as specified in these Regulations, necessary for the Customer to access all functionalities of the Online Shop.

Seller – PATON Europe Sp. z o.o., registered at Przemysłowa 14, 35-105 Rzeszów, Poland; VAT EU: PL8133751525; REGON: 367842571; registered in the District Court in Rzeszów, XII Commercial Department, National Court Register number KRS 0000687755; share capital PLN 5,000; e-mail: sale@patonwelders.com; owner of the Online Shop.

Shop’s website – the website where the Seller operates the Online Shop under the domain https://patonwelders.com/

Goods – products offered by the Seller on the Online Shop website, which may be subject to a Sales Agreement.

Durable medium – a material or device that enables the Customer or the Seller to store information addressed personally to them, in a way allowing access to this information for an adequate period and permitting unchanged reproduction of the stored data.

Sales agreement – a contract concluded remotely, under the terms set out in these Regulations, between the Customer and the Seller.

• 2. General provisions and use of the Internet Shop

All rights to the Online Shop, including copyrights and intellectual property rights to its name, domain, website, samples, forms, logos, and photographs placed on the website belong to their lawful owners and may be used only as permitted and in compliance with the law.

The Seller will endeavor to ensure the Online Shop is accessible via popular browsers, operating systems, device types, and internet connections. Minimum requirements include Internet Explorer 11, Chrome 39, Firefox 34, Opera 26, or Safari 5 or higher, with JavaScript and cookies enabled, and an internet connection speed of at least 256 kbit/s. The website is optimized for a minimum screen resolution of 1024×768 pixels.

The Seller uses cookies, which are stored on the Customer’s device by the Seller’s server during use of the website to ensure proper operation. Cookies do not damage or modify the device or installed software. Customers may disable cookies in their browser, but this may impair or prevent use of the website. The detailed cookie policy is available in the Privacy Policy.

To place an order via the website or email and to use available services, the Customer must have an active email account.

To place an order by phone, the Customer must have an active telephone number and email account.

The Customer is prohibited from submitting illegal content or using the Online Shop, website, or free services unlawfully, immorally, or in a way that infringes on third-party rights.

The Seller warns that internet services carry risks of unauthorized access or modification of customer data. Customers should apply technical safeguards such as antivirus and identity protection software. The Seller never requests the Customer’s password.

The Online Shop resources must not be used for business activities that conflict with the Seller’s interests.

• 3. Registration

To create a Client Account, the Client must complete free Registration.

Registration is not required to place an order.

To register, the Customer must fill in and submit the registration form on the website. During Registration, the Customer creates a personal Password.

During registration, the Customer can read the Regulations and accepts them by ticking the relevant box.

The Customer may voluntarily consent to personal data processing for marketing (newsletters, promotions) by selecting the corresponding option. The Seller informs about the purpose and recipients of such data.

The Customer’s consent to the processing of personal data for marketing purposes is not a condition for concluding an agreement with the Seller regarding the provision of the Account Management service electronically. Consent can be withdrawn at any time by submitting a statement to the Seller, e.g., via email.

Upon submitting the completed registration form, the Customer immediately receives by email confirmation of registration from the Seller. At this moment, an agreement is concluded for the provision of the Client’s Account maintenance service electronically, granting the Client access to their Account and the ability to modify registration data.

• 4. Orders

Information on the Store’s Website does not constitute an offer under the Civil Code but is an invitation for Customers to submit offers to conclude a Sales Agreement.

The Customer may place orders on the Internet Shop via the website or email 24/7.

Orders by telephone may be placed during the hours specified on the Shop’s Website.

The Customer placing an order via the website selects desired Goods by clicking “Add to basket.” After completing the order and specifying Delivery and payment methods, the Customer places the order by selecting “Order with payment obligation.” Before sending, the Customer is informed of the total price, Delivery costs, and any additional charges related to the Sales Agreement.

Orders by phone must be placed using the telephone number on the Store’s Website. The Customer provides the name and quantity of Goods from the website, then specifies Delivery address and payment method, optionally providing an email or postal address for confirmation. The Seller informs the Customer of the total Goods price, Delivery cost, and any additional charges related to the Sales Agreement.

After a phone order, the Seller sends confirmation on a durable medium to the Customer’s email or postal address. The confirmation includes details of the Goods, price, Delivery cost, and any other charges related to the Sales Agreement.

Orders via email must be sent to the Seller’s email address listed on the Store’s Website. The Customer must specify the Goods’ name, colour, quantity, and provide contact details.

Upon receipt of the Customer’s electronic order, the Seller replies via email with registration data, prices, payment and Delivery options including costs, and any additional charges. The message informs the Customer that concluding the Sales Agreement electronically involves payment obligation. The Customer confirms the order by sending an electronic message specifying payment and Delivery methods.

Placing an order constitutes an offer by the Client to the Seller to conclude a Sales Agreement for the ordered Goods.

After placing an order, the Seller sends a confirmation of receipt to the Customer’s provided e-mail address.

Subsequently, the Seller sends an acceptance of the order for processing to the Customer’s e-mail. This acceptance constitutes the Seller’s acceptance of the offer referred to in §4 paragraph 9, and upon receipt by the Customer, the Sales Agreement is concluded.

After concluding the Sales Agreement, the Seller sends the terms and conditions to the Customer on a durable medium, either by e-mail or in writing to the address provided during Registration or ordering.

• 5. Payments

Prices displayed next to Goods on the Store’s Website are gross prices and exclude Delivery costs and other charges, which the Customer is informed about when selecting Delivery and placing an order.

The Customer may select from the following payment methods for ordered Goods:

bank transfer to the Seller’s account (order processing starts after the Seller confirms order acceptance and funds are received);

bank transfer via PayPal, operated by PayPal (Europe) S.à r.l. & Cie, S.C.A., Luxembourg (order processing starts after Seller’s confirmation and PayPal payment notification);

If prepayment is chosen, the Customer must pay within 7 Business Days from the Sales Agreement conclusion.

If payment is not made within the period in §5.3, the Seller grants an additional payment deadline and informs the Client on a durable medium, warning that failure to pay by then will result in withdrawal from the Sales Agreement. Upon ineffective expiry of this second deadline, the Seller will notify the Client of withdrawal per Article 491 of the Civil Code.

• 6. Delivery

The Seller performs Delivery within the territory of Great Britain.

The Seller is obliged to deliver Goods conforming to the Sales Agreement, free from defects.

The Store’s Website contains information on the number of Working Days required for order processing and Delivery.

Delivery and order completion times are calculated in Business Days, as per §5.2.

Goods are delivered to the Customer via the Supplier at the address provided in the order form.

On the dispatch day, the Seller sends confirmation of shipment to the Customer’s e-mail.

The Customer must inspect the shipment promptly and as customary for such shipments. If defects or damage are found, the Customer may request the Supplier’s employee to document the issue in a proper protocol.

The Seller includes a receipt or VAT invoice with the shipment as requested by the Customer.

If the Customer is absent at the Delivery address, the Supplier will leave an advice note or attempt phone contact to arrange a delivery date. If Goods are returned to the Online Shop, the Seller will contact the Customer via email or phone to reschedule delivery and discuss costs.

• 7. Warranty
  The Seller shall ensure the Delivery of Goods free from physical and legal defects. The Seller shall be liable towards the Customer if the Goods have a physical or legal defect (warranty).

If the Goods have a defect, the Customer may:
– request a price reduction or withdraw from the Sales Agreement, unless the Seller immediately and without undue inconvenience replaces the defective Goods with defect-free Goods or repairs the defect.
– This does not apply if the Goods have already been replaced or repaired, or if the Seller has not fulfilled the obligation to replace or repair the Goods.
– Instead of repair, the Customer may demand replacement, or instead of replacement, demand repair, unless this is impossible or would incur excessive costs compared to the alternative. Excessive costs assessment includes the value of defect-free Goods, defect type and significance, and inconvenience to the Customer.
– The Seller must replace or repair the defective Goods within a reasonable time without undue inconvenience.
– The Seller may refuse the Customer’s chosen remedy if it is impossible or would cause excessive costs compared to other methods. The Seller bears the costs of repair or replacement.

The Customer exercising warranty rights must deliver the defective Goods to the Seller’s address. If the Customer is a Consumer, the Seller covers the delivery cost.

The Seller is liable under warranty for physical defects found within two years from delivery to the Customer. Claims for defect removal or replacement expire after one year, but not before the two-year period mentioned. During this period, the Customer may withdraw from the Sales Agreement or request a price reduction due to defects. If the Customer requested replacement or repair, the withdrawal or price reduction period starts after the ineffective expiry of the replacement or repair period.

All complaints related to the Goods or Sales Agreement performance must be submitted in writing to the Seller’s address.

The Seller shall respond to the Customer’s complaint within 14 days from receipt.

The Customer may complain about free electronic services by sending a complaint via e-mail to sale@patonwelders.com, including a description of the problem. The Seller will consider the complaint immediately, no later than within 14 days, and provide an answer.

The Seller does not use the out-of-court dispute resolution procedures pursuant to the Act of 23 September 2016 on out-of-court consumer dispute resolution.

• 8. Warranty
  Goods sold by the Seller may be covered by a warranty granted by the manufacturer of the Goods or distributor.
  In the case of Goods covered by the guarantee, the information concerning the existence and content of the guarantee is always presented on the Store’s website.
• 9. Withdrawal from the Sales Agreement
  A Customer who is a Consumer and who has concluded a Sales Agreement may, within 14 days, withdraw from it without giving any reason.
  The period for withdrawal from the Sales Agreement starts from the moment of taking over the Goods by the Consumer.

The Consumer may withdraw from the Sales Agreement by submitting a withdrawal statement to the Seller, for example, in writing to the Seller’s address or by e-mail. The declaration may be made using a form available on the Store’s website (“Withdrawal form”). To meet the deadline, it is sufficient to send the statement before the expiry of the withdrawal period.

The Consumer may withdraw from the Sales Agreement by submitting a declaration of withdrawal to the Seller using the form available on the website at the address: Electronic withdrawal form. In order to meet the deadline, it is sufficient to send the statement before its expiry. The Seller shall immediately confirm to the Consumer the receipt of the form submitted via the website.
In case of withdrawal from the Sales Agreement, it shall be deemed not to have been concluded.
If the Consumer made a declaration of withdrawal from the Sales Agreement before the Seller accepted his offer, the offer ceases to be binding.

The Seller shall immediately, no later than within 14 days of receipt of the Consumer’s statement on withdrawal from the Sales Agreement, return to him all payments made by him, including the cost of Delivery of Goods to the Consumer. The Seller may withhold the return of payments received from the Consumer until the moment of receiving the Goods back or providing by the Customer the proof of sending back the Goods, depending on which event occurs earlier.

If the Consumer exercising the right of withdrawal chose a method of delivery of the Goods other than the cheapest usual method of Delivery offered by the Seller, the Seller shall not be obliged to reimburse the Consumer for any additional costs incurred by him.
The Consumer is obliged to return the Goods to the Seller immediately, but no later than within 14 days from the date on which he withdrew from the Sales Agreement. To meet the deadline, it is sufficient to send the Goods back to the Seller’s address before the deadline.

In the case of withdrawal, the Customer who is a Consumer shall bear only direct costs of returning the Goods.
If, due to its nature, the Goods cannot be returned by post in the usual manner, the Seller shall inform the Consumer about the costs of returning the goods on the Store’s Website.

The Consumer shall be liable for any reduction in the value of the Goods resulting from their use in a manner exceeding the manner necessary to determine the nature, features and functioning of the Goods.
The Seller shall reimburse the payment using the same method of payment as the Consumer unless the Consumer has expressly agreed to another method of reimbursement which does not entail any costs for the Consumer.

• 10. Free services
  The Seller provides free of charge services to Customers by electronic means:
  Newsletter;
  Keeping the Client’s Account.
  The services specified in §10 section 1 above are provided 7 days a week, 24 hours a day.
  The Seller reserves the right to choose and change the type, forms, time and manner of granting access to the selected services listed above, which will be communicated to the Customers in a manner appropriate for the amendment of the Regulations.
  The Newsletter service is available to any Customer who enters his or her e-mail address using the registration form provided by the Seller on the Store’s Website. After sending the completed registration form, the Customer shall immediately receive confirmation by the Seller by e-mail to the e-mail address provided in the registration form. At this moment, a contract for the provision of the Newsletter service by electronic means shall be concluded.
  During the Registration process, the Customer may additionally tick the appropriate box in the registration form in order to subscribe to the Newsletter service.
  The Newsletter service consists in sending by the Seller, to the e-mail address, an e-mail message in electronic form containing information about new products or services offered by the Seller. The Newsletter shall be sent by the Seller to all Customers who have subscribed.
  Each Newsletter addressed to Customers’ data shall contain, in particular: information about the sender, a completed “subject” field, specifying the content of the shipment and information about the possibility and manner of resigning from the free Newsletter service.
  The Customer may at any time resign from receiving the Newsletter by unsubscribing from the subscription by means of a link included in every e-mail sent as part of the Newsletter service or by activating an appropriate field in the Customer’s Account.
  The Customer Account Service is available after the Registration according to the rules described in the Regulations and consists in making available to the Customer a dedicated panel within the Shop’s Website, enabling the Customer to modify the data provided during the Registration, as well as tracking the status of orders and the history of already completed orders.
  The Customer who has made the Registration may submit a request to remove the Account of the Customer of the Seller; however, in the case of a request to remove the Account of the Customer by the Seller, the request may be removed within 14 days from the request.

  The Seller is entitled to block access to the Client’s Account and free services if the Client acts to the detriment of the Seller or other Clients, violates legal regulations or these Regulations, or if blocking is justified for security reasons – in particular: attempts to breach the security of the Store’s Website or other hacking activities. Such blocking lasts as long as necessary to resolve the cause. The Seller informs the Client about the blocking by electronic means to the e-mail address provided during Registration.

• 11. Protection of personal data
  The administrator of personal data of Customers provided to the Seller voluntarily within the framework of Registration, one-off order placement and provision of services by the Seller by electronic means or under other circumstances specified in the Regulations, is the Seller.
  The Seller processes personal data of the Clients in order to carry out orders, provide electronic services by the Seller and other purposes specified in the Regulations and Privacy Policy. Data are processed exclusively on the basis of legal regulations or consent given by the Client in accordance with applicable legal regulations.
  The Customer provides his personal data to the Seller voluntarily, however, with the reservation that failure to provide specific data in the Registration process makes it impossible to register and set up a Customer Account and makes it impossible to place and execute a Customer order, in the case of placing an order without registering a Customer Account.
  Anyone who provides personal data to the Seller, has the right to access their content and to correct or request their removal, and in the cases provided for by law, to demand the cessation of processing of his personal data.
  The Seller protects the personal data provided to it and makes every effort to protect them against unauthorized access or use by unauthorized persons.
  The Seller shall provide the Supplier with personal data of the Customer to the extent necessary to carry out the Delivery.
• 12. Termination of the contract (not applicable to Contracts of sale)
  Both the Customer and the Seller may terminate the contract for the provision of electronic services at any time and without giving reasons, subject to the retention of rights acquired by the other party prior to the termination of the aforementioned contract and the provisions below.
  The Customer who has made the Registration terminates the agreement for provision of services electronically by sending the appropriate declaration of will to the Seller, using any means of remote communication enabling the Seller to become acquainted with the declaration of will of the Customer.
  The Seller terminates the agreement on the provision of services by electronic means by sending an appropriate declaration of intent to the Client to the e-mail address provided by the Client during the Registration.
• 13. Final provisions

  The Seller is liable for non-performance or improper performance of the contract; however, in agreements concluded with Customers who are Entrepreneurs, the Seller is liable only in cases of wilful damage and within the limits of actual losses incurred by the Entrepreneur.

The content of these Terms and Conditions may be recorded by printing, recording on a carrier or downloading at any time from the Store’s Website.
In the event of a dispute arising under the concluded Sales Agreement, the parties will seek to resolve the matter amicably. The law applicable to the settlement of any disputes arising under these Regulations shall be the Polish law.
The Seller shall inform the Customer who is a Consumer about the possibility of using out-of-court methods of examining complaints and pursuing claims. The rules of access to these procedures are available in the offices or on the websites of entities entitled to out-of-court dispute resolution. These may be, in particular, consumer ombudsmen or Provincial Inspectorates of Trade Inspection, the list of which is available on the website of the Office of Competition and Consumer Protection.
The Seller informs that at the address http://ec.europa.eu/consumers/odr/ an online platform for dispute resolution between consumers and entrepreneurs at the Union level is available (ODR platform).
The Seller reserves the right to amend these Terms and Conditions. All orders accepted by the Seller for execution before the date of entry into force of the new Regulations are realized on the basis of the Regulations, which  were in force on the date of placing the order by the Customer.
Amendments to the Regulations shall come into force within 7 days from the date of publication on the Store’s website. The Seller shall inform the Customer 7 days prior to the entry into force of the new Regulations about the amendment to the Regulations by sending an e-mail containing a link to the text of the amended Regulations.
If the Customer does not accept the new content of the Regulations, he is obliged to notify the Seller of this fact, which results in termination of the contract in accordance with the provisions of §12 of the Regulations.

These Regulations enter into force on 02.02.2020.